We have a full eCommerce development and support team running the day to day operations for multiple Magento web sites and Amazon storefronts.  We are looking for someone with Ecommerce customer service experience.
• Use robust Ecommerce tools to track customer order details
• Answer routine order inquiries via phone, email or marketplace message center
• Calm upset customers when there is an issue with order processing
• Solving customer issues to ensure satisfied customers